Terms and Conditions

Effective date: 1 September 2025

Welcome to Dolmana Fractional Partners. These Terms and Conditions ("Terms") apply to anyone who uses our website, tools, or templates, and to clients who engage Dolmana (Anne Dolman) for fractional operations, branding, HR, or design services. By using our website or engaging our services, you agree to these Terms.

Dolmana is based in the Netherlands, and these Terms are governed by Dutch law. Under Dutch law, liability cannot be excluded entirely and disputes generally go to a Dutch court unless we agree otherwise in writing — the sections below reflect that.

1. Who we are

Dolmana (Anne Dolman) Utrecht, the Netherlands. Email: anna@dolmana.eu.

2. Services and engagements

Dolmana provides fractional operations, branding, HR, and design support to small businesses, typically on a part-time or project basis. The specific scope, deliverables, duration, and fees for a client engagement are set out in a separate proposal, quote, or engagement letter agreed with you in writing. If anything in that engagement letter conflicts with these general Terms, the engagement letter takes priority.

We aim to deliver services with the care and skill expected of a professional in our field, but our services are an obligation of effort ("inspanningsverplichting"), not a guaranteed result, unless we've explicitly agreed to a specific deliverable or outcome in writing.

3. Fees and payment

  • Fees are as set out in your proposal or engagement letter, in euros, excluding VAT unless stated otherwise.

  • Invoices are payable within [14/30] days of the invoice date, unless otherwise agreed.

  • If payment is late, we may charge statutory interest and suspend work until outstanding invoices are settled.

  • Cancellation/notice terms for ongoing engagements, e.g. "Either party may end an ongoing engagement with 2 weeks' written notice."

4. Ownership of materials and work product

  • Dolmana's own tools and templates: Any templates, frameworks, tools, or content we've developed independently (not created specifically for you) remain the property of Dolmana. You may use and adapt them for your own business, but you may not resell, redistribute, or license them to others.

  • Work created specifically for you: Deliverables we create specifically as part of your engagement (e.g. a bespoke process document, branding assets, HR policy) become your property once you've paid the relevant invoice in full, unless we've agreed otherwise in writing.

  • Unless otherwise agreed, we may reference the type of work we've done for you (e.g. in a portfolio or case study) without disclosing confidential details, and only with your permission for anything identifying your business.

5. Confidentiality

Fractional work often means we see sensitive information about your business. We'll keep confidential any non-public business, financial, or personal information we learn through the engagement, and use it only to provide our services to you. This obligation continues after the engagement ends. If you'd like a separate mutual NDA in place before we start, just ask.

6. Liability

  • Dolmana is liable only for direct damage caused by a shortcoming attributable to us, and only up to the total fees paid by you for the engagement in the 3 months preceding the event giving rise to the claim, unless mandatory Dutch law requires otherwise.

  • We are not liable for indirect damage, including lost profit, lost business opportunities, or reputational damage.

  • Nothing in these Terms limits our liability for damage caused by intent or gross negligence on our part, or for death or personal injury, as these cannot be excluded under Dutch law.

  • You remain responsible for your own business decisions. Our advice, tools, and recommendations are provided to support your decision-making, not to replace it.

7. Mailing list and marketing communications

If you share your name, email, or phone number with us (e.g. via our newsletter sign-up or contact form), we may contact you with relevant marketing or business updates, based on your consent. You can unsubscribe at any time via the link in our emails or by contacting us directly. See our [Privacy Policy] for details on how we handle your data.

8. Privacy

We handle personal data in line with our Privacy Policy, which explains what we collect, why, and your rights under the GDPR/AVG.

9. Intellectual property and trademarks

The Dolmana name, logo, and any other trademarks or branding shown on our website or materials belong to Dolmana. You may not use them without our prior written permission.

10. Termination

We may suspend or end access to our tools, templates, or an ongoing engagement if these Terms are materially breached, without prejudice to any fees already owed. For paid client engagements, termination terms in the relevant engagement letter apply.

11. Force majeure

Neither party is liable for a delay or failure to perform caused by circumstances beyond their reasonable control (e.g. illness, IT outages, extreme weather). If such a situation lasts longer than [30] days, either party may terminate the affected engagement without further liability.

12. Disputes and governing law

These Terms are governed by Dutch law. If a disagreement arises, we'll first try to resolve it informally, and are open to mediation. If that doesn't work, disputes will be submitted to the competent court in Amsterdam, unless mandatory law provides for a different court.

13. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time of your engagement or use of our website applies; we'll post the current version on our website with its effective date.

14. Contact

Questions about these Terms? Email us at info@dolmana.eu.